American Dream Relocation Cancellation Policy

Updated 11/12/24 at 00:02

Welcome to American Dream Relocation. We value your trust in our ability to provide top-notch moving coordination and advisory services. Our goal is to ensure every aspect of your move is clear, transparent, and stress-free, starting from the planning stages all the way through to completion. Below you will find our comprehensive cancellation policy, detailing the terms regarding our moving advisory services and agreements with our independent carrier network.

Broker Fee
The fee charged by American Dream Relocation is a broker fee, which compensates us for arranging the services of a fully licensed and insured motor carrier to handle the transportation of your household goods. This broker fee is separate from the actual transportation costs charged by the carrier. By paying this fee, you benefit from our expertise, coordination services, and our trusted network of carriers committed to providing a safe and seamless relocation experience.

Carrier Charges
Carrier charges must be paid C.O.D. (Cash on Delivery) unless prior arrangements are made for payment via credit or debit card. These payments are made directly to the independent carrier in two installments:

  1. First Installment: Due upon pickup of your belongings.

  2. Second Installment: Due upon delivery to your specified destination.

These carrier fees are distinct from the broker fee, as they directly compensate the carrier for the physical moving services rendered.

Cancellation Terms

1. Before Services Begin
You may cancel your move without incurring a penalty within 72 hours of signing your Bill of Lading. During this grace period, the broker fee is fully refundable. We understand that plans can change unexpectedly, and this initial window is designed to accommodate those changes without financial impact to you.

2. After 72 Hours
After the 72-hour grace period following the signing of your Bill of Lading, the broker fee becomes non-refundable. By this point, our team has already started coordinating and planning your move, including securing the necessary carrier resources for your chosen dates.

3. After Service Commencement
Once physical moving services have commenced, cancellations are no longer allowed, and all deposits become non-refundable. This includes situations in which the following services have started:

  • Packing: The carrier has begun packing your belongings.

  • Loading: Your items have started to be loaded onto the truck.

  • Storage: Your belongings are in transit to, or are stored at, a designated storage facility.

  • Transportation: Your property is en route from the pick-up address or to the delivery address.

This policy aligns with U.S. Code 49 CFR § 375.505(h) to ensure transparency and understanding for all parties involved in the relocation process.

4. Post Loading
Once your belongings have been loaded onto the truck, cancellations are no longer possible, and no refunds will be issued. At this stage, the resources, time, and transportation efforts have been fully committed to your move, and our carrier partners are actively managing your relocation.

Rescheduling Your Move
We understand that unforeseen circumstances may require you to reschedule your move rather than cancel. Should you wish to make changes to your moving dates or details, please contact our team as early as possible. While rescheduling is subject to availability and additional fees, we will work closely with you to accommodate your changing needs within reasonable limits.

Acknowledgment
By proceeding with our services, you acknowledge and agree to adhere to this cancellation policy. This policy ensures that both parties have a clear understanding of their rights and responsibilities throughout the moving process, helping us maintain transparency and mutual trust.

Our Commitment to You
At American Dream Relocation, we are fully committed to providing our clients with the highest level of customer service. Should you have any questions about our cancellation policy or need clarification on any aspect of your move, we encourage you to reach out to our team for support.

Contact Us
If you need to discuss your move, reschedule, or inquire further about our cancellation policy, please contact us at:

  • Email: info@americandreamrelocation.us

  • Phone: (888)-888-8888

We are always here to assist you, ensuring that your move is handled professionally and efficiently, from planning through to your final destination.Broker Fee
The fee charged by American Way Moving is a broker fee. This fee is for arranging the services of a fully licensed and insured motor carrier to transport and manage your household goods. Please note that this broker fee is distinct from the carrier charges.

Carrier Charges
Carrier fees must be paid C.O.D. (cash on delivery) unless arrangements are made in advance to pay via credit or debit card. These payments are made directly to the independently owned carrier in two installments: the first half is due upon pickup, and the second half is due upon delivery at your designated destination.

Cancellation Terms

  • Before Services Begin: You can cancel your move without any penalty up to 72 hours after signing your bill of lading. During this period, the broker fee is fully refundable.

  • After 72 Hours: The broker fee becomes non-refundable once 72 hours have passed following the signing of your bill of lading.

  • After Service Commencement: In accordance with U.S. Code 49 CFR § 375.505(h), no cancellations are allowed, and all deposits become non-refundable once physical moving services have commenced. This includes, but is not limited to, packing, loading, storage, and transportation of your property to and from the pick-up or delivery address.

  • Post Loading: Services cannot be canceled, and no refunds will be issued once your property has been loaded onto the truck.

Acknowledgment
By continuing with our services, you acknowledge and agree to adhere to this cancellation policy. This policy is designed to ensure that both parties understand their rights and responsibilities throughout the moving process.

Contact Us
For any inquiries or if you need to discuss your moving plans, please don’t hesitate to contact our customer service team at info@americandreamrelocation.us

FAQs

  • At American Dream Relocation, we provide a comprehensive range of moving services to meet your needs. Whether you’re moving locally or across the country, we offer residential, commercial, long-distance, and specialized packing and storage solutions. Our team focuses on delivering efficient and seamless moving experiences, tailored to your unique requirements. Rest assured, with us, your move will be handled with precision and care.

  • Getting a free moving estimate is simple with American Dream Relocation. Contact us through our online form or give us a call to discuss your specific needs. We provide customized quotes based on your move's size, distance, and any additional services required. Our transparent pricing ensures no hidden fees, making it easy to budget for your upcoming move.

  • Hiring a moving consultant can significantly reduce the stress of your relocation. At American Dream Relocation, our expert consultants handle the logistics, planning, and coordination of your move, ensuring every detail is managed efficiently. Whether you’re moving locally or long-distance, our consultants provide valuable insights, saving you time and money while protecting your belongings.

  • Yes, we specialize in long-distance moving services that ensure a smooth transition across state lines. Our experienced team manages every aspect of your interstate move, from secure packing to reliable transportation. Whether you're relocating for work or personal reasons, American Dream Relocation guarantees that your belongings arrive safely and on schedule.

  • Our professional packing services are designed to protect your belongings during transit. We offer full-service packing, including packing materials like durable boxes, bubble wrap, and custom crates for fragile items. Additionally, we provide climate-controlled storage solutions for items that require special care. Let us handle the packing, so you can focus on settling into your new home.

  • Absolutely! American Dream Relocation specializes in office relocations to help businesses minimize downtime. Our commercial moving services include packing, transportation, and setup to ensure your office is back up and running in no time. Trust our team to handle everything, from sensitive equipment to furniture, with efficiency and professionalism.

  • Interstate moves come with unique challenges, such as updating your driver's license, registering your vehicle, and changing your address. American Dream Relocation provides guidance to help you navigate these state-specific requirements. Our team ensures that your move is legally compliant, saving you from unexpected delays and complications.

  • If you’re facing a last-minute move, American Dream Relocation has you covered. Start by prioritizing packing essentials, decluttering as you go. Our quick-response team can assist with urgent packing, transportation, and even short-term storage options. Trust us to handle the heavy lifting, so you can focus on getting settled quickly.

  • We take the safety of your belongings seriously. Our professional movers are trained to handle items with care, using high-quality packing materials and secure transportation methods. For added peace of mind, we offer comprehensive moving insurance options. From fragile antiques to heavy furniture, your possessions are in safe hands with American Dream Relocation.

  • American Dream Relocation proudly serves clients across the country, with a focus on key regions like New York, Los Angeles, Texas, and Florida. Whether you're looking for local moving services or long-distance relocations, we have the expertise to handle your move efficiently. Contact us to learn more about our services in your area.